Frequently Asked Questions
Where does Guanawear ship?
Available shipping destinations are shown at checkout. Product and shipping availability can vary by destination.
How long will delivery take?
Delivery estimates depend on the product, fulfillment location, destination, carrier and customs processing. Any estimate shown on a product page, at checkout or in your order confirmation applies to that order and is not a guaranteed delivery date unless explicitly stated.
Will I receive tracking?
When tracking is available, it will be sent after the order ships. Tracking can take some time to update after the carrier receives the package.
Can one order arrive in separate packages?
Yes. Products fulfilled from different locations can arrive in separate packages, with different tracking numbers or on different dates.
Can I request a return?
You may request a return within 30 days after delivery, subject to the conditions and exclusions in our Return & Refund Policy. Contact us before sending an item back because the correct return address can vary.
Can I cancel or change an order?
Contact us as quickly as possible. An order may be eligible for cancellation within one hour if fulfillment has not started, but cancellation cannot be guaranteed after processing begins.
Are customs charges included?
International shipments may be subject to customs duties, import taxes or carrier fees unless checkout explicitly states that they were collected in advance.
How do I contact Guanawear?
Email info@jairoramirezart.com. For order questions, include your order number and the email used at checkout.
