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1. RETURN & REFUND POLICY Return & Refund Policy Last updated: August 19, 2026 At Guanawear, we want you to be satisfied with your purchase. If something isn't right, we're here to help. 30-Day Return Policy You may request a return within 30 days from the date your order is delivered. To be eligible for a return, the item must: Be unused, unworn, and in the same condition in which you received it. Include its original packaging, tags, accessories, and included materials. Show no signs of misuse, damage, alteration, or excessive handling. Be accompanied by proof of purchase or your order number. Returns requested after the 30-day return period may not be accepted. How to Request a Return To request a return, use your Guanawear customer account when available or contact us at: info@jairoramirezart.com Please do not send products back before your return request has been reviewed. Because products may be shipped from different fulfillment locations, the return address may differ from the address shown on the original package. We will provide the correct return instructions and address after reviewing your request. Items returned without prior authorization may not be accepted. Return Shipping For standard returns, including change-of-mind returns, incorrect size selection, or products that are no longer wanted, the customer is responsible for return shipping costs. Original shipping charges are non-refundable unless the return results from an error on our part or applicable law requires otherwise. We recommend using a trackable shipping service. Guanawear cannot be responsible for returned packages lost or damaged during return transit. Damaged, Defective, or Incorrect Items Please inspect your order when it arrives. If an item arrives damaged, defective, or different from what you ordered, contact us as soon as possible at info@jairoramirezart.com . Please include: Your order number A description of the problem Clear photographs or video showing the issue when appropriate If we confirm that the product is damaged, defective, or incorrect, we will provide an appropriate solution, which may include a replacement, refund, or return at our expense. Non-Returnable Items Certain products cannot be returned, including: Personalized or custom-made products Gift cards Digital products or downloads Perishable goods Used, altered, damaged, or incomplete products Opened or used personal-care, beauty, hygiene, or similar products when they cannot reasonably be resold for health or hygiene reasons Products clearly marked Final Sale at the time of purchase These exclusions do not limit any mandatory rights relating to defective or non-conforming products. Refunds Once your return is received and inspected, we will notify you whether your refund has been approved. If approved, the refund will be issued to your original payment method. The time required for funds to appear in your account may vary depending on your bank, card issuer, or payment provider. We reserve the right to refuse or reduce a refund when a returned product does not meet the conditions of this policy, to the extent permitted by applicable law. Exchanges If you would like a different product, size, or variation, contact us at info@jairoramirezart.com . Exchanges depend on product availability. In some cases, the fastest option may be to return the original item and place a new order. Order Cancellations Orders may be eligible for cancellation within 1 hour after purchase, provided fulfillment has not already begun. A cancellation request does not guarantee cancellation. If an order has already entered processing or fulfillment, you may need to wait until delivery and request a return under this policy. Contact Guanawear Email: info@jairoramirezart.com Website: https://guanawear.com